Frequently Asked Questions (FAQ) – GhostPairs

1. What kind of shoes do you sell?

At GhostPairs, we sell high-quality sneakers inspired by the most iconic designs. Our shoes are crafted with care and premium materials, offering great style and comfort at an affordable price.

2. Where do you ship?

We ship to all major countries across Europe. Delivery times may vary depending on your location.

3. How long does shipping take?

• Processing time: 1–3 business days

• Delivery within Europe: 10-14 business days (Standard Shipping).

4. How much is shipping?

Shipping costs are calculated at checkout, based on your country and chosen delivery method.

5. How can I track my order?

Once your order ships, you will receive a tracking number by email. Please allow 24–48 hours for tracking updates.

6. Do you accept returns or exchanges?

• We accept returns within 14 days of delivery if the shoes are unused, unworn, and in original packaging.

• Customers are responsible for return shipping costs.

• To start a return, contact us at ghostpairs.shop@gmail.com.

7. What if my order arrives damaged or incorrect?

If your order arrives damaged or you receive the wrong product, please email us at ghostpairs.shop@gmail.com within 48 hours of delivery, and we’ll work with you to resolve it quickly.

8. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

9. How can I contact you?

For any questions or support, reach us at:
📩 ghostpairs.shop@gmail.com